I got an internal company-mail just now which I think should be made available on my blog, verbatim, for everyone to read:
Government of India has an online Grievance forum at http://pgportal.gov.in Can you imagine this is happening in INDIA?
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.
Many of us say that these things don’t work in India. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don’t know about this facility. This way we can at least raise our concerns instead of just talking about the ‘System’ in India.
Invite your friends to contribute for many such happenings.